Shipping Policy

Shipping Policy – MS STORE

At MS STORE, we aim to deliver your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

Orders are processed after successful order confirmation.
Please allow 1–2 business days for order processing.
Orders placed on weekends or public holidays may be processed on the next business day.
You may receive a confirmation message or call to verify your order details.

2. Delivery Time

Estimated delivery times are:

Major Cities in Pakistan: 3–5 business days.
Other Cities and Remote Areas: 5–7 business days.

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, or other unexpected circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be communicated during checkout or before order confirmation.

Any promotional free-shipping offers will be subject to their stated terms and conditions.

4. Order Tracking

Once your order has been dispatched, we may share tracking information or courier details through your provided phone number, email, or WhatsApp.

You can use the tracking information to follow your shipment.

5. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you can pay the courier when your order arrives.

Please ensure that someone is available at the delivery address to receive and pay for the order.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery details, including:

Full name
Complete delivery address
Active phone number
City and postal code, where applicable

MS STORE cannot guarantee successful delivery if incorrect or incomplete information is provided.

7. Delayed or Failed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occur due to courier operations, incorrect addresses, weather conditions, or other circumstances beyond our control.

If your order is delayed or you have not received it, please contact our customer support team.