Return Policy

Return & Refund Policy – MS STORE

Last Updated: November 15, 2026

At MS STORE, customer satisfaction is important to us. We want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

You received a damaged or defective product.
You received the wrong product.
Your order arrived with missing items or accessories.

To qualify for a return or replacement:

The product must be unused and in its original condition.
Original packaging, tags, and included accessories must be retained.
You must provide proof of purchase or order details.
You must contact us within 3 days of receiving your order.

2. Non-Returnable Items

Returns may not be accepted in the following situations:

Products damaged due to misuse, accidents, or improper handling.
Products showing signs of wear or use after delivery.
Products returned without original packaging or included accessories.
Requests made after the return request period, except where required by applicable law.

3. How to Request a Return

To request a return or replacement:

Contact our customer support team within 3 days of receiving your order.
Provide your order number and reason for the return.
Share clear pictures or videos showing the issue.
Wait for our team to review and approve your request.
Follow the return instructions provided by our team.

Please do not send any product back before receiving return approval.

4. Refund Policy

If your return is approved, we will review the issue and determine the appropriate resolution.

Depending on the situation, we may offer:

A replacement product.
A refund.
Another mutually agreed solution.

Approved refunds will be processed through an agreed payment method. Processing times may vary depending on the payment provider or bank.

5. Exchange Policy

If you receive a defective, damaged, or incorrect product, you may request an exchange, subject to product availability and approval.

If the same product is unavailable, our team will discuss an alternative solution with you.

6. Return Shipping Costs

If the return is due to an incorrect, damaged, or defective product supplied by MS STORE, we will discuss an appropriate solution for return shipping costs.

For other approved returns, shipping costs may be the customer's responsibility, subject to applicable law and our agreement.